Building a platform where any talents can be booked fairly and securely requires a foundation of trust built on consistent expectations from both clients and performers.

We’ve established the Arrive Code of Conduct to help guide our members and codify the values which underpin our community.

Conduct when carrying out a booking

This constitutes Clause 17 of the full Performer Terms and Conditions when posting a gig.

1. By accepting a booking, all Arrive performers agree to abide by the following Code of Conduct. 
2. The Members agrees to provide a performance that is to the best of their ability, and that reflects the details laid out in their application during the booking process, including their profile, videos, audio, biography etc.
3. The Performer will adhere to the Client’s wishes within reason, be polite and courteous with the Client, their guests and all venue staff and contractors.
4. The Performer should take all possible measures to ensure that they are easily contactable by the Client, via phone and email.
5. The Performer should arrive at the Event with sufficient time to set up and prepare for their performance. They should ensure they familiarize themselves with the necessary venue contacts and the location of emergency exits.
6. The Performer agrees to provide all necessary equipment and instruments for their performance unless it has been agreed that it will be provided by the Client or a third party.
7. The Performer also agrees to take responsibility for all necessary tests (such as PAT tests) and checks on the equipment to ensure that the equipment is in good working order.
8. The Performer agrees that they will not be under the influence of alcohol or recreational drugs, during or after their performance or when they are in the presence of the Client or other event staff. The taking of illegal drugs at any Arrive booking is strictly prohibited.
9. The Performer agrees that they will not smoke where it is prohibited at the event venue.
10. The Performer will not partake in any behavior which is anti-social or deemed to reflect badly upon Arrive or the Client. 
11. The Performer agrees to dress in an appropriate manner for the performance unless the Client has agreed otherwise or a different outfit is necessary to the performance

Conduct when using the Arrive platform

• The Performer should be polite and clear in their communication with clients and the Arrive Team. Threatening, insulting or spam communication will not be tolerated.
• The Performer should be authentic in how they represent themselves and their act online
• The Performer should be responsive to booking requests and client communication

Failing to adhere to the Code of Conduct may result in a ban from the platform.