What are ARRIVE Basic Protection and ARRIVE Cover?

On ARRIVE, cancellations are extremely rare. But in some situations, like extreme weather conditions or bereavement, circumstances may arise that mean your performer is unable to carry out the booking.

Don’t worry though, if you’ve paid by card* you’ll be entitled to one of Arrive’s two protection policies.

If you choose to pay via cash, cheque, or bank transfer, we are unable to offer refunds. Basic Protection and ARRIVE Cover are only available for card payments.

Basic protection (free)

Basic protection is applied to all bookings on ARRIVE platform which are paid for using a card. This entitles you to a full refund in the unlikely event of a cancellation, but you’ll need to submit another enquiry on ARRIVE if you require a replacement.

If guaranteeing a replacement act is important for you, you’ll want to consider Arrive Cover.

ARRIVE Agency Cover (recommended)

ARRIVE Cover is an optional service package we offer to all bookings using a card payment method. It includes:

• Instant support: 24/7 phone support from the ARRIVE experts for your peace of mind
• Replacement guarantee: if an performer cancels, we’ll find a replacement artist of equal or better standard so you can relax knowing the show will go on
• We’ll cover the cost: if the replacement act is more expensive, we’ll cover the difference up to 10% of the value of the booking or:
• Enhanced refund: get your full refund + $100 cash-back

Due to the increased resources needed to provide this service, we charge a small fee for ARRIVE Cover. However, if you are booking performers for an important occasion, we recommend you purchase this option to ensure your booking has the maximum level of cover we can provide.