Payment Methods
ARRIVE has a number of available payment methods. The different available payment methods are dependent on the type of device being used, your country of residence, and regulatory permissions.
Available payment methods
The different payment methods/options you can pay with are listed below.
Note: We currently do not accept crypto as a payment method.
| Payment Methods | Additional Information | Where the Payment Method is Available |
|---|---|---|
| Credit/Debit Card | Make purchases using almost any type of major credit/debit card. | Available for use |
| PayPal | You can pay with PayPal. You also have the option to connect your PayPal account with your ARRIVE account for a faster check-out. | This payment method is not available for use in all countries. View the list of countries available here. |
| ARRIVE Balance* | Make bookings using the funds you have in your ARRIVE balance. | Available for use |
| Apple Pay | If you’re using ARRIVE’s iOS mobile app, you can make bookings using Apple Pay. | This payment method is not available for use in all countries. View the list of countries available here. |
| Google Pay | If you’re using ARRIVE’s Android mobile app, you can make bookings using Google Pay. | This payment method is not available for use in all countries. View the list of countries available here. |
| PayPal Pay Later | Making a payment with Pay Later is now available to selected clients. This option through PayPal offers three payment methods: pay in 4 installments, pay monthly, or use existing credits. Whether you already have PayPal credit or not, you can use this option: existing users can access it directly, while new users can apply for approval. | This payment method is accessible on the payment page and only available to ARRIVE clients in United States, United Kingdom, Australia, France, Germany, Italy, Spain. |
| Wire Transfer | Electronic payment services for transferring funds by wire are accepted (e.g. SWIFT, the Federal Reserve Wire Network, or the Clearing House Interbank Payments System). | This payment method is only available for ARRIVE Pro clients. |
Using your ARRIVE balance
If you have funds in your account balance, they will be automatically applied to your next purchase. If the total is for a higher amount than what you have available in your balance, you can use another source of payment to complete the purchase.On the checkout page, you will see:
- The total amount due.
- The amount you have available on your personal balance.
- The amount that needs to be paid for with another payment source (PayPal or Credit card)—if the purchase is for more than what’s in your personal balance.
Paying by bank transfer
If at all possible, we recommend paying your performer by credit card. This is much more secure and allows us to guarantee you a replacement performer in the unlikely event of a cancellation. Bookings paid for by bank transfer are not entitled to ARRIVE Basic or ARRIVE Cover protection. If a bank transfer is the only option for you, you can select this when filling out the Booking request form or simply email us at: support@arrivebooking.com Once your performer has accepted the booking request it is then their responsibility to send you an invoice for the payment at a time nearer your event.
Paying by cash or cheque
Like paying via a bank transfer, payment via cash or cheque lacks the security of a card transaction and we do not recommend using this method unless it is a last resort. Due to the increased risk of the performers not being paid, we are also unable to provide ARRIVE Basic and ARRIVE Cover protection on bookings paid for via cash or cheque. Payment via cash or cheque is treated on a case by case basis, please contact ARRIVE support team.
FAQs
- Why is my preferred payment method not available?
The payment providers available at checkout depend on your country of residence. We are limited to the countries where our third-party payment providers operate.
Note: We are constantly adding new payment methods, so stay tuned for updates. - Will my credit card be removed after a certain period of time?
ARRIVE does not store your credit card information. Your payments will be handled through your selected payment methods, such as PayPal, Google Pay, or Apple Pay.
- How can I be sure my payment details are secure?
All data transferred is encrypted using SSL (Secure Sockets Layer), the standard security technology for establishing an encrypted link between a web server and a browser. This encryption ensures that all data passed between the web server and browser remains private and secure.
- How do I get funds to my ARRIVE balance?
As a client, if you receive a refund, it will appear in your ARRIVE balance and can be used for future bookings. If a gig is canceled, your refund—including the original order amount and service fee—will be credited to your ARRIVE balance.