How do payments work on ARRIVE?
Note: We currently do not accept crypto as a payment method.
Paying your performers on ARRIVE is quick and seamless. Let’s take a look at how it works…
Paying by credit card through PayPal (recommended)
When paying by credit card, your payment is taken in two steps:
- A 35% deposit is charged to your card once a performer has confirmed your booking request. You can find out more about how to send a booking request here.
- The remaining 65% is automatically charged to your card 14 days before the date of your event. This payment can also be made manually – sooner than this time or with a different card if necessary.
Paying by your ARRIVE Balance
Make bookings using the funds you have in your ARRIVE Balance. See below for details.
ARRIVE Pay Later
This flexible payment option is currently available exclusively for users in the U.S. and Canadian marketplaces. To take advantage of the “Book Now, Pay Later” program, users must have verified accounts on the ARRIVE platform. This ensures that all transactions are secure and that both clients and performers can benefit from this new feature with confidence.
This payment method is available only for users in the U.S and Canada. Lean more
Paying by bank transfer
If at all possible, we recommend paying your performer by credit card. This is much more secure and allows us to guarantee you a replacement performer in the unlikely event of a cancellation. Bookings paid for by bank transfer are not entitled to ARRIVE Basic or ARRIVE Cover protection.
If a bank transfer is the only option for you, you can select this when filling out the Booking request form or simply email us at: bookings@arrive.live
Once your performer has accepted the booking request it is then their responsibility to send you an invoice for the payment at a time nearer your event.
Paying by cash or cheque
Like paying via a bank transfer, payment via cash or cheque lacks the security of a card transaction and we do not recommend using this method unless it is a last resort. Due to the increased risk of the performers not being paid, we are also unable to provide ARRIVE Basic and ARRIVE Cover protection on bookings paid for via cash or cheque.
Payment via cash or cheque is treated on a case by case basis, so you’ll need to contact a member of ARRIVE team at: 1-844-263-8200
Using your ARRIVE balance
If you have funds in your account balance, they will be automatically applied to your next purchase. If the purchase is for a higher amount than what you have available in your balance, you can use another source of payment to complete the purchase.On the checkout page, you will see:
- The total amount due
- The amount you have available on your personal balance
- The amount that needs to be paid for with another payment source (PayPal or Credit card)—if the purchase is for more than what’s in your personal balance.
FAQs
- Why is my preferred payment method not available?
The payment providers you see on the checkout page are those available to you depending on your country of residence. We are limited by the list of countries where our third-party payment providers offer services.
Note: We are constantly adding new payment methods so stay tuned for updates. - How do I make a cash deposit to my account?
At this time, we don’t have the option for buyers to load funds into their ARRIVE balance. The reason why some accounts have an available balance is that they have earned revenues, refunds from canceled orders, or funds added by ARRIVE as credits. - Will my credit card be removed after a certain period of time?
ARRIVE never stores payment details. All payments on Arrive are handled through PayPal, one of the world’s leading online payment providers, so you can be sure you’re in safe hands. Learn more
- How do I get funds to my ARRIVE balance?
As a buyer, if you receive a refund, it will appear in your ARRIVE balance and can be used for another bookings. If an order is canceled, your refund (the original order amount and service fee) will be placed in your ARRIVE balance.