Best Practices for ARRIVE Performers

As a performer on ARRIVE, you want to offer the best experience possible for your clients. The following tips, guidelines, and best practices will help you grow and become a top ARRIVE performer and build your audience. Read ARRIVE Services Standard

We want to ensure that ARRIVE is a high-quality marketplace, which is why it’s important for all members to be aware of our policies and guidelines. Here are our main policies and guidelines so that both you and your clients have the best Arrive experience possible.

Keep it real

• Use a profile picture to put a face to your name.
• Include an accurate and informative description of your professional background.
• Make sure to add your accurate education and skills to showcase your expertise and qualification.
• Fill out the Professional Website section while setting up your profile for extra credibility with Arrive’s moderation teams.

Clean communication is key

• To maintain a professional marketplace, the service you’re providing should align with our Terms of Service.
• All communication regarding your business should be kept on Arrive. When communicating on Arrive, you are enjoying the benefits of our platform’s ease of use, security, and having someone to turn to in case a problem arises.
• Be professional when communicating with your clients. Be polite and use courteous language. Send them informative updates and messages of value to maintain a collaborative relationship.
• Spamming is not allowed on Arrive. Please respect our members’ privacy by not contacting them with offers, questions, suggestions or anything not directly related to their Gigs or orders. If you receive a spam message or a message violating our TOS, use the spam or report icon accordingly.
• The best way to get a good review is to be professional, responsive, and courteous. Asking customers for positive ratings goes against our terms.
• And most importantly, don’t discriminate based on gender, religion, ethnicity or nationality. Diversity is an integral part of Arrive!

We’re here to help you take your talents to the next level. Here’s how to create a Gig that will take center stage and help you stand out from the rest.

Content
The right words can attract the right customers. Here’s what you’ll need to optimize your content:

A clever, concise title
This is your first impression. It’s what shows up in the search, so incorporate the most relevant keyword in your title so that your service will appear in the search results. Also, your Gig title a brief description of your services.

Tag yourself
Browse your subcategory to see what the most common keywords are for your service. Then make sure you add the relevant search tags to your Gig.

Describe what you offer
This is the section where you make the case for yourself as an Arrive performer. Be clear about what you offer, the value of it, the target audience, and then describe your gig process. When relevant, specify what languages, location and equipments you will use. Don’t forget to include keywords that your target customers will look for. Mention your availability time as well.

Give them all the answers
To ensure it’s a perfect match between you and a client, include FAQs about your services. This way, there’s no confusion as to what you will deliver.

Use a template in your Gig requirements
To save time, set expectations and avoid misunderstandings: Give your customer a form they can fill out to specify exactly what they need. Make sure the form covers everything you need to start working on the order.

Drive customers to your services with stunning visuals by perfecting your gallery with these tips:

Add appealing images to make the best first impression
Create a portfolio with three different work samples. Your images should be original and high-resolution. For non-visual services, create a unique and relevant image that explains your Gig and attracts customers. Tip: To add credibility to your Gig, we recommend including a photo of yourself in your Gig image. Once your image is uploaded, review your Gig card to ensure your image is centralized and looks good!

Upload a video. Gigs with videos perform better!
Flaunt your skills by uploading a showreel, a web/app preview, or simply a video of yourself explaining what you bring to the table. You can also upload a PDF with your resume and more work samples.

Now that you know how to describe your Gig, let’s talk about how to price your Gig so you can start earning more.

When considering how to price your Gig, think about the following:

• How long is the gig?
• What is your time worth?
• How many performers are in your team?
• What additional equipments is needed?
• Travelling time
• Keep in mind that your net revenue will be 80% of the gig amount.

Below are some pricing best practices.

Set your price

• Check out what the average rate in the marketplace is for the service you’re offering to know how to price your Gigs.
• Take advantage of Gig extras and offer extras in addition to your packages.
• Customized pricing – Use the Custom Offer feature to generate specific Gig offers, tailored to your customers’ needs.

Give customers more choices

• Capture a larger audience by creating at least three packages at three different price points.
• Begin with a starting price and work your way up from there.

Optimize your talents

• As you grow your business and your reputation on Arrive, it’s an opportunity to raise your rates to maximize your potential.

Now that you’ve optimized your Gig, let’s promote that optimized Gig of yours with these marketing features:

Promote Yourself:
This feature gives you three ways to share and promote your Gig:

• Custom offers: Generate custom offers for clients who need a more personalized service offering.
• Seller badge embed: Create a badge and embed it on your blog or website to drive more traffic to your Gig.
• Social media share: Share your profile on all your social media to get your followers in on the action.

Connecting with your clients will help you stay on top when it comes to being the best of the best at Arrive.

Here are some tips for how to best connect with your customers on Arrive.

• Rapid replies win more clients: Being responsive to clients will create a positive experience and help you build a strong reputation on Arrive. Make sure you provide thorough and informative updates to your clients throughout the entire process. Use the Arrive app to respond to your messages anytime and from anywhere.
• Use the Quick Response feature: Use pre-written templates or create your own right above the message area in an inbox, to help you reply faster—even when you’re busy.
• Keep clients updated throughout the process: Let clients know you’re there for them and have everything you need to get started, once you receive their gig requirements. Follow up on any questions or concerns they may have to give them the confidence they need.
• Structure your gig process and create clarity – Let clients know beforehand when they should be expecting you at their event, and any feedback.
• Deliver quality gig. Make sure the gig fulfills your clients’ requirements and is of top quality performance. Follow up with clients to ensure they’re pleased with the gig they got.
• Be on time and give your clients the best experience possible. This is extremely important for your progress and success as a performer on Arrive. Be proactive and let your clients know ahead of time if there are any changes.

Don’t just meet your client’s expectations…exceed them!

Now that you’ve optimized, priced, and promoted your Gig, use these suggestions to better manage your orders and deliveries.

Take charge of your talents with a order management features:

• Dashboard: This is the engine of your services! Here you’ll find all the information necessary to manage your talents.
• Gig request limit: Too many orders and not enough time? Limit the number of requests you can receive for each Gig by going to “Selling,” then “Gigs,” and then selecting the relevant Gig to set the limit.

And here are some tips to help you better manage your orders:

• For each gig request, make sure all communication with your clients is done in the order page, including messages and drafts.
• Performed the gig? Great! You can follow up with the client to ensure they were satisfied with the service.