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How do payments work on ARRIVE?

Paying your performers on ARRIVE is quick and seamless. Let’s take a look at how it works…

When paying by credit card, your payment is taken in two steps:

  • A 35% deposit is charged to your card once a performer has confirmed your booking request. You can find out more about how to send a booking request here. 
  • The remaining 65% is automatically charged to your card 14 days before the date of your event. This payment can also be made manually – sooner than this time or with a different card if necessary. 

Paying by bank transfer

If at all possible, we recommend paying your performer by credit card. This is much more secure and allows us to guarantee you a replacement performer in the unlikely event of a cancellation. Bookings paid for by bank transfer are not entitled to ARRIVE Basic or ARRIVE Cover protection. 

If a bank transfer is the only option for you, you can select this when filling out the Booking request form or simply email us at:

Once your performer has accepted the booking request it is then their responsibility to send you an invoice for the payment at a time nearer your event.

Paying by cash or cheque

Like paying via a bank transfer, payment via cash or cheque lacks the security of a card transaction and we do not recommend using this method unless it is a last resort. Due to the increased risk of the performers not being paid, we are also unable to provide ARRIVE Basic and ARRIVE Cover protection on bookings paid for via cash or cheque. 

Payment via cash or cheque is treated on a case by case basis, so you’ll need to contact a member of ARRIVE team at: 1-844-263-8200

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